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Frequently asked questions
Scanner FAQ
FAQ
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Scanner FAQ
Software updates will happen automatically when the scanner is connected to Wi-Fi and the user is logged in.
No, but the device needs to connect to Wi-Fi on a regular basis to ensure optimal performance.
Please check the technical specification of the scanner for full information, however the battery life will support a standard working day.
We are unable to advise on this because it depends on the size of your operation and your day to day processes. Please call CC if you would like to discuss further.
The XR2 device cannot support Android 15 yet, as announced in the webshop of Lyngsoe, due to higher-than-expected memory requirements, so it will be delivered with Android 13. All devices ordered and paid before the first of September can be exchanged free of charge in August/September for an upgraded device with more memory running Android 16. The exchange will be handled by Lyngsoe Systems. The Android version does not impact the performance or use of the device with CC applications.
Yes. This device recognizes the CC Tag but can not recognize the difference between a CC TAG5 and a CC TAG6. Furthermore the CC4scanner app cannot be installed on this device, so you are not able to visually see scans, count or share data.
Please note that after 31 December 2021 Feig no longer supplies GSEcco scanners. There is also no service offered on the scanners present in the market from that date. For questions please visit info@feig.de or the website www.feig.de or phone +49 6471 3109-0
Results should be the same if the scanning method is performed in the correct way with the selected devices.
The close read mode can help with this. Damaged CC TAG6 labels can still show a small signal which leads to a scanner beep, non-genuine do not react at all so there is no scanner beep. Badly damaged CC TAG6 labels may not signal even if they are genuine, but you can see that they are heavily damaged.
The CC4 Scanner App is already pre-installed on the devices purchased through our partner Lyngsoe Systems A/S.
No the app only works on a mobile phone which has RFID scanner software. Barcode or QR Code scanner options on your phone will not scan the RFID tag.
No, the basic App is free of charge.
The CC4scanner app has one to three pre-set scanning modes, depending on the device, each having settings to support an optimal scan performance. The App also counts scanned labels, and you can share data with trading partners. (Watch Video)
The main difference is the power with which the scanner works to read the RFID chip. The more power, the faster you can work, but the risk of cross reads (picking up other tags close by) increases as well. The lower the power the closer you need to hold the scanner against the label (kissing the label).
Yes, CC will work on getting more functionality in the App using customer feedback.
Updates will be done automatically if you are logged in and the device is connected to Wi-Fi or phone network.
Standard formats are available to export the scan data into your system; For further details watch our video.
If you would like to see another format then please mention to CC.
Please register a request with us/supplier. CC gets all requests and will create a new function if there is wider demand among our customers.
In principle yes, but the app needs to learn ‘how to talk’ to that specific type of RFID reader. Such a request can be made through a Service desk ticket with the scanner supplier.
Login to the website of the scanner supplier and register a service ticket.
To authenticate a CC TAG6 label on the highest level you need to use the CC4scanner app, but the RFID handhelds can also be used to read any RFID label with and without the app.
Please contact your scanner supplier Lyngsoe via tel nr +45 70 28 70 29 (Monday – Friday 8:00 – 16:00).
Once you call Lyngsoe, you will be taken to a general menu for all Lyngsoe users. To be assisted properly, choose option 4. You will get someone on the line who will guide you through Lyngsoe’s website and be able to answer your questions.
Yes, the RFID number, the scan date and the location where the scan took place is shared with Container Centralen.
Yes, there are, see here.
Lyngsoe A/S can see if the device is in use and at what location the device was last used, however we do not have the authority to police these instances.
The standard period of unlimited service which is included in the pricing of the device can be found in the webshop. If you want to increase the period then you can purchase an additional contract. Customer Service contact: +45 7028 7029.
Visit Lingsoe A/S web shop:
Please click on the ‘eye’ button behind ‘Service’ on your scanner device and you can view the service content.
Click here to read more about the data and protection statement.
Yes: The scanner performs the best if the device is right-angled to the CC TAG6 label. In general, there are 2 ways of scanning for the best results, the user selects the best way for him/her. Scanning with a horizontal positioned mobile device and scanning with a vertical positioned mobile device: have a look to our video tutorial.
Yes, you can. There are 2 standard API available to collect your scan data by using your scanner login and password.
SOAP: https://containercentralen.outsystemsenterprise.com/CustomerScanning_IS/CCCustomerScanning.asmx
