Our Actions and Your Role

Fraud contains the production, distribution, selling, buying and use of any non-original Container Centralen material, metal plates or CC-tags in any Container Centralen process.

Information about fraud can be made confidentially – or anonymously if preferred – through:

Phone: +31 85 210 3343
Email: InfoCC@psgrecherche.com

Fraud can also be reported to the local Police.

Container Centralen has signed a cooperation with Weerbare Sierteelt. This is cooperation with the dutch Police, Public Prosecutors Office, tax-investigations service and companies within the horti-culture sector. By cooperating all members step forward to protect the sector against criminal activities.

The purpose of the audit is to assess the reliability and consistency of the container records maintained by CC customers, using output from the customer’s container records.

The audit is stipulated in paragraph 13 of Container Centralen’s applicable General Terms and Conditions.

CC will appoint independent investigation firms for the audits. This can vary per country. An audit will never be performed by staff members of Container Centralen.

Yes, this is agreed in the Terms and Conditions. Cooperation is related to providing insight in the container administration and access to the company’s premises. Not cooperating in accordance with an audit may have legal consequences.

In general the external auditors appointed by Container Centralen  will check the opening hours of our customers. In exceptional cases when the company is closed, a new audit will be planned shortly after.

The audit team can always provide a letter of attorney provided by Container Centralen.

Yes, after the audit is performed the auditors will check if anything has been overseen or needs to be added to their findings. After the audit has been concluded, all information is final.

Yes, as our customer the final results will be shared with you. This will be done after review and within a period of 2 months after the date the audit was performed.

The audit company will present all findings in a comprehensive report. This report will be handed over to Container Centralen for final conclusion.

Container administration is the overview of the contract, container records, third-party submissions (auction portals), the contracts with sub-lessors (other than the Client’s). It should be actual at any time and contain relevant proven documents about the number of assets.

The container administration is a key-factor in the audit report. The outcome of the container administration count is the starting point for a physical stock count at the premises of Container Centralen’s customer.

Container Centralen customers are advised to have an actual and precise container administration. When requested by the audit team, this should be handed over immediately. Having a actual container administration can reduce the risk of contractual adjustments.

Any commercial information should not be part of an audit report, and for that should not be shared with the audit team. Examples are pricing agreements, full contracts, or service agreements.

The CC TAG6 will still count as a regular base even if it is unmounted. This is because they can be mounted at any time, and be part of the pool from that moment.

CC advises separating the CC material from the non-CC material. Doing so, our customers have a more specific overview of their stock.

To be sure that you receive a CC Container with an original CC TAG6 label, (which is not re-used), you can authenticate the RFID chip in the label with a RFID scanner in combination with the CC4scanner app. CC has a unique Brand Identifier code in the RFID which can be authenticated by the RFID scanner without the need of an online connection with Wi-Fi or Internet.  

For customers who do not have a RFID scanner, CC developed a second authentication method via a mobile phone app (Android and IOS )  

• The HH83/85 scanner, similar to the CC TAG5 authentication.
• TC27 connected to the advised RFID pistol grip.

Both available in the webshop, including the service package with automatic updates and support if any issues occur.

Furthermore, if you already have an TC22, TC21 or TC26 you can install the app yourself on these devices under the pre-conditions:

1. All updates of the app have to be installed manually on your device as well (no automatic updates as with devices purchased in the webshop)
2. The app only works on the TC21 and TC26 when the RFID reader is connected using a pin connector. Not all TC26/TC21 are equipped with this connection.

Portal Scanner

• For all technical details, service options and pricing please see website.
• You can still authenticate using the SD55 scanner but please note, the device is no longer supported by the supplier.
• The GS Ecco can authenticate the CC TAG6, but is not able to see the difference between the CC TAG5 and the CC TAG6

More about scanners >

CC supported RFID scanners can be purchased in the web shop of Lyngsoe, a third-party who installs the app on the device and delivers support and a repair services if purchased. You can find more details about ordering and technical details of the scanners here.

• Please see a  movie for  the CC4scan app

• The app will work without a connection to the Internet or Wifi.   

• To receive updates on the app and to empty the internal storage of the device you have to connect the device to the internet/wifi on a daily basis.  

• Functionalities of the CC4scan app are:   

• • Authenticates the CCTAG6 labels in different configurations,  

• • Counts the number of CC TAG6 labels  

• • Reads other labels with RFIID chips inside  

• • Shares scan data  with you own systems  

Yes, you can create different levels of authorizations in the app. You can find the instructions in My CC. If you are having difficulties contact Lyngoe Service Desk.

Container Centralen will do its utmost to protect the CC Container Pool and will act when someone infringes the IP rights of Container Centralen. Any party infringing our IP rights will be brought to justice and will be excluded from the CC Container Pool. To avoid logistic disturbance CC will replace a limited number of fake TAG6 labels for an original CC TAG6 label. These incidents will be recorded and the customer who hands in these containers with a fake label will be informed and invoiced. CC will charge € 30 euro pool protection fee per fake label. When the number of fake labels exceeds a threshold, further action will be taken.

You should refuse the CC Container base delivery. If you mistakenly have accepted one or more non-genuine labels, you should remove them. Having non-genuine labels in your possession is unlawful and punishable. Non-genuine labels (together with relevant contact details of the provider) can be exchanged at Container Centralen for a fee. We advise our customers to send a corresponding invoice to the provider of the containers with the fake labels (customer or supplier etc.). Reference is made to article 4.3 of the General Conditions CC Container system. CC will monitor and analyses the quantity and type of labels when a customer requests an exchange.

Reuse is if someone opens and removes a mounted CC TAG6 label and re-mounts it on another container base. In this case, they intentionally misused the Identification Marks of the CC Container system on purpose. This improper use cannot be accepted.

Re-used labels are labels that have been purposely damaged before placing them on a container base that does not have a CC TAG6 label. When the container has no CC TAG6 label it is not part of the CC Pool system and will not be repaired and maintained by Container Centralen. By removing a CC TAG6 label and mounting it to another container base, Container Centralen will suddenly have two containers to repair which leads to extra costs for CC and their customers which is not fair and not acceptable.

Re-use/manipulation of the CC TAG6 label can be identified by scanning and/or visual inspection.

You should refuse the CC Container base with the re-used/damaged label upon delivery. For further handling instructions, please refer to the answer on question ‘What do I have to do if I find a fake label?’.

The new CCTAG6 will be very difficult to damage in normal use, only misuse or abuse can cause serious damage. If you damage the CC TAG6 label you can remove the damaged label and send it to Container Centralen in Hoofddorp and register an exchange request in My CC. If it is an original broken CC TAG6 label you receive a new label for a pool protection fee, (because the new label can only be damaged by misuse); for non-genuine labels received, no new labels will be delivered and no invoice will be raised, but we will register that you have handed in non-genuine labels.

1. Smaller loop; made of spring metal
2. Housing; yellow & transparent
3. Guiding pins for closing
4. A number of features both inside and outside of the label; here you see the hologram, also a label number and the CC logo are part of the features
5. Data matrix with breakline
6. Closing pin

Attempted to reuse the CC TAG6 by cutting the loop.

Attempted to reuse the CC TAG6 by opening the housing. A black horizontal line will then be visual.

The strength of the CC Pool System is that the CC Container is exchangeable between customers and users. Unfortunately, this also creates opportunities for misuse leading to situations where users have more CC items in use than on contract. To keep the Pool system fair and protect it from misusers and the illegal introduction of fake containers, it is necessary to replace the CC TAG label regularly.