My CC Features

It’s not possible to book directly from your My CC balance to a customer’s RFH account. For now, only non-functional returns in to NL depots will have a “collection via RFH” option (for an additional charge).

You can choose another day or see if another CC Depot has availability on your preferred day.

Returns need to be done on their planned date. If you are unable to meet the planned date then please change the Return date on My CC. If you arrive at the depot without a valid booking, the Depot will be unable to process your Return.

An exchange order can be added until 1 hour before the closing time of the previous day at the selected depot. The order can only be entered if the depot has sufficient stock of functional material for the order.

Balance Transfer = RTI items on a Main Balance will be moved from one CC customer to another CC customer. – Quota Transfer = A balance for Repair Quota will be moved from one CC customer to another CC customer.

You select a ‘Collection’ when you want to pick up CC material from your Contract Balance or Main Balance at a CC Depot. Please note that a Collection need to be planned ‘per vehicle’, therefore you will need to plan one booking for each vehicle visiting the depot to collect.

You plan a ‘Return’ of CC material when you are terminating a CC contract and handing the assets back to a CC Depot. Another reason for a ‘Return’ could be for adding it to your Main Balance to either collect it at an other CC depot or to CC RTI items to another CC customer. You will need to have a balance on your Main Balance before you can register a Balance Transfer to a partner.

An already planned transaction can be modified up to 1 hour before the closing time of the previous day at the selected depot.

You plan an “Exchange” when you would like to exchange/swap non-functional CC items for functional at a CC depot on the same day with one depot visit. The actual item quantity when arriving at the depot should not exceed the planned quantity, because the depot cannot hand out more functional items than originally planned.

The depot opening hours are shown in your transaction and are also printed on your booking. Opening hours can also be found on our website.