Make sure you scanned the QR code correctly during setup.
Check that the date and time on your phone are set correctly — authentication codes are time-based and may not work if your phone’s clock is off.
If the app still doesn’t show a code, try removing the account and scanning the QR code again.
The email with the verification code can take up to 15 minutes to arrive in your mailbox and can arrive in your junk mailbox. Please check if this is the case.
Yes, currently it is not mandatory to set up Two-Factor Authentication. However, we highly recommend it to keep your data secure.
The verification code will be required every 3 days from your last login. You will be required to enter it again if you’re logging in from a new device, clearing cookies, or changing your password.
For security reasons, once you have set up Two-Factor Authentication, you cannot disable it yourself. To do so please contact support and we will take a look at your case.
